This is the place where you will find all that boring ordering information. However, since we are shipping perishable live plants it is imperative that you take a few minutes to read this information.
Orders shipped internationally (to countries outside the United States) will add a shipping cost figured at 75% of the product order total, to cover the much higher international shipping costs. NOTE: We do not ship live products internationally; for example, trees and plants.
Shipping to the 48 continental United States will be charged at a flat rate of $9.99 for the first item ordered (regardless of the quantity of that item ordered); another $9.99 will be charged for the second item ordered, again regardless of quantity, to a maximum of $19.98 for any order. Orders over $100 receive FREE SHIPPING in the continental United States! **
Although considerable time and materials are required to pack your order to arrive safely – THERE ARE NO HANDLING CHARGES.
*SOIL PURCHASES: Shipping rates outlined above, plus additional Special shipping rates apply to soil; see soils pages for guidelines and information.
**Shipping rates outlined above apply to domestic orders shipped to Alaska, Hawaii, and Puerto Rico, plus a $15 Surcharge will be applied to your order. NOTE: We do not ship live products to Hawaii, and Puerto Rico; for example, trees and plants.
When We Ship
We appreciate your order and will ship it at the time you request or as nearly as possible. Our turnaround is very fast, most orders are shipped the Monday after they are received. We ship year round, weather permitting. If your order will be delayed we will contact you with the anticipated shipping date so you can watch for it. We will confirm the amount and the shipping date of e mail orders in a day or two after they are received.
Purchase E-Commerce orders for trees, pottery, stands / slabs, books / videos, and supplies, whenever possible. However you may telephone in your credit card number. If we are away from the phone you may leave your name and phone number on our answering machine. We will then return your call to get the necessary information.
Method of Payment
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.
Refunds and Substitutions
Please let us know if you prefer a refund or a substitution (you can list substitutions). One of a kind items sell without an automatic removal from inventory. If you order an item that has just sold before I get it removed from inventory either a refund or substitution will be necessary. You will be contacted.
Please tell us when you would like to receive your order. ASAP orders are usually shipped the Monday after they are received. Weather (cold) sometimes causes significant delays in shipping and we will attempt to contact you if there is a delay and call or email you when I think it is safe to ship (to verify there is someone available to receive it).
We are centrally located in the USA and use FedEx Ground and The United States Postal Service. This works fine for 99% of our customers. If you need expedited shipping please indicate so in the comments or special instructions area as you complete the order. If you make an expedited request you will be contacted for credit card info to cover the additional amount for expedited shipping.
You can shop at bonsaitrees.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See more on online payments to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).